Refund & Cancellation Policy

At Josang Tours, we understand that travel plans can change unexpectedly. We strive to offer a fair and transparent cancellation policy for all our private tours, shore excursions, and airport transfers in the Dominican Republic.

1. Standard Cancellation Policy

Our standard policy allows you to cancel your booking with flexibility:

• Cancellations must be made by contacting us directly via email or WhatsApp.
• Refunds will be processed back to the original payment method used during booking. Please allow 5-10 business days for the funds to appear in your account, depending on your bank.

2. Late Cancellations & No-Shows

This policy is in place because we block out our vehicles and guides specifically for your private booking, preventing us from offering that time slot to other guests.

3. Cruise Ship Passengers (Shore Excursions)

We offer a special "Worry-Free" guarantee for our cruise ship guests arriving at Taino Bay or Amber Cove:

• Ship Itinerary Changes: If your cruise ship changes its itinerary and arrives on a different day, we will automatically reschedule your tour for the new arrival date at no extra cost (subject to availability).
• Ship Fails to Dock: If your cruise ship cannot dock in Puerto Plata due to bad weather, mechanical issues, or any other reason determined by the cruise line, you will receive a 100% full refund.

4. Weather and Safety Cancellations

Your safety is our top priority. Some excursions (such as the Damajagua Waterfalls) are subject to weather conditions and river levels.

• If Josang Tours must cancel a tour prior to departure due to severe weather, unsafe conditions, or other operational issues, you will be given the option to reschedule for another date or receive a full refund.
• If it rains, but the conditions are deemed safe by our guides and local authorities, the tour will proceed as scheduled. Standard cancellation policies apply in this scenario.

5. Flight Delays (Airport Transfers)

For our VIP airport transfers (POP, STI, SDQ, PUJ, LRM), our drivers track your flight status in real-time.

• Delayed Flights: If your flight is delayed on the same day, our driver will wait for you. You will not be charged extra, and your transfer will not be canceled.
• Canceled Flights: If your flight is completely canceled by the airline, please contact us as soon as possible. We will work with you to reschedule the transfer for your new arrival date or provide a refund if you decide to cancel your trip.

6. How to Request a Cancellation or Refund

To request a cancellation or modification to your booking, please contact our support team immediately. Be sure to include your booking reference number and name.