Privacy Policy

Welcome to Josang Tours. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (josangtours.com) and book our private tours, shore excursions, or airport transfers in the Dominican Republic.

1. Information We Collect

When you interact with our website or book our services, we may collect the following types of information:

• Personal Identification Information: Name, email address, phone number (including WhatsApp), and billing address.
• Booking Details: Flight numbers, arrival/departure times, hotel or resort names, and cruise ship details (such as Taino Bay or Amber Cove arrivals) necessary to coordinate your transfers and excursions.
• Payment Information: We do not store your full credit card details on our servers. Payment processing is handled securely by third-party payment gateways (such as PayPal or Stripe).
• Usage Data: Information about how you use our website, including your IP address, browser type, device information, and pages visited, collected through cookies and analytics tools.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and manage your tour and transfer bookings.
• To communicate with you regarding your reservation, including sending confirmation emails, pick-up times, and itinerary updates.
• To respond to your inquiries, customer service requests, and WhatsApp messages.
• To improve our website functionality, user experience, and service offerings.
• To send you promotional emails or newsletters (only if you have opted in to receive them). You can opt out at any time.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We only share your information in the following situations:

• Service Providers: We may share necessary details with trusted third-party partners (such as local tour operators or drivers) strictly for the purpose of executing your booked excursion or transfer.
• Legal Obligations: We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency).

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our site. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may not function properly.

5. Data Security

We implement industry-standard security measures, including SSL (Secure Socket Layer) encryption, to protect your personal data during transmission. While we strive to use commercially acceptable means to protect your personal information, please remember that no method of transmission over the internet or electronic storage is 100% secure.

6. Your Privacy Rights

Depending on your location, you may have the right to request access to the personal data we hold about you, request corrections to any inaccuracies, or request the deletion of your data. If you wish to exercise any of these rights, please contact us using the information below.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.